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Freight is carried under RHA Conditions of Carriage for the part of the journey within the UK and under CMR Conditions whilst in transit in Europe. Under those conditions our maximum liability to you is £1.30 per kilo and our standard insurance covers this liability.

If you wish to extend those liability limits you can pay for additional liability insurance as follows:

Additional Insurance

The goods are insured at a rate of £5.00 per kg against our liability to you under our terms and conditions.

Extended Insurance

For an extra payment of £60 plus VAT we can arrange for goods to be insured against our liability to you under our terms and conditions of carriage up to a value of £25,000. There are however, certain criteria that must be adhered to:

For goods valued at more than £25,000 please contact us directly for a quote.

Note that all the above are liability insurance only to cover for our liability to you as set out in our terms and conditions of carriage. If you require all-risks or comprehensive insurance you must arrange suitable insurance directly yourself with your own insurers.

ILS Limited is part of a pallet distribution network. This means from point of collection to point of delivery, the goods are handled a minimum of six times either by fork truck or pump truck, which is why it is essential the goods are packed correctly. Please see our section on packing requirements. Please note that in the unlikely event of the goods being damaged, if the packaging requirements are not adhered to, the insurance could be invalidated.

When your goods are delivered, the person responsible for accepting and signing for the goods should make a brief examination of the outer packaging and if necessary unpack the consignment and check it fully. If any damage is suspected or apparent, the delivery note should be marked accordingly. The word “unchecked” will not be accepted as a claused delivery. Insurance companies will not consider a claim for damages or loss when a clean or clear proof of delivery is produced. Any discrepancies at the delivery point must be reported in writing within 3 days from date of delivery.

In the unlikely event of loss or damage, we must be notified in writing within 3 days of delivery in the case of damage to the consignment and within 10 days of dispatch in the event of loss. Failure to notify us within these times may result in insurance cover being reduced or refused.